FAQ

How do I make a purchase from The Polar Shop?

The Polar Shop is an online retail shop, and all purchases need to be made through our website. For more information on how to order please click here

How do I know if a product is in stock?

All products are in stock, unless the product page clearly says ‘sold out’ and does not allow you to add the item to your shopping cart.

How much does shipping cost?

Shipping is $11 for any parcel sent within Australia. International shipping rates are calculated and shown during step 1 of the checkout process. For more information on shipping please click here

How long does shipping take?

Shipping takes 1-3 business days from day of dispatch for orders sent within Australia. International shipping time frames are outlined during step 1 of the checkout process. For more information on shipping please click here

Where is The Polar Shop located so I can view products?

The Polar Shop’s offices are located in South Australia’s Eastern Suburbs. Unfortunately as we are an online retail store we do not have a shop front for customers to visit, to view and make purchases.

Does The Polar Shop price match?

Yes, The Polar Shop has an online price matching service. Please click here to view our terms and conditions and to submit your price match.

I have been given a discount redemption code, how do I use it?

Redemption codes are entered during step 2 of the checkout process. Simply enter the redemption code in the box provided and hit enter. You should notice your order total has been adjusted, and can continue the checkout process.

Do you sell Polar Equine units for horses?

No, The Polar Shop is not authorised to sell equine heart rate monitors. We suggest contacting Polar Australia directly (08 8100 8600) for a list of stockists.

What is The Polar Shop’s return policy?

The Polar Shop will issue a refund or exchange where goods are deemed faulty, are wrongly described, are different from a sample shown to you, arrive not in working order (ie. Dead On Arrival) or don't do what they are advertised to do.

We do not issue refunds if you simply change your mind once you have started using the product.

Initial shipping charges are also not refunded.

More information about Returns can be found here

What warranty do I get when purchasing from The Polar Shop?

All Polar heart rate monitors purchased from The Polar Shop come with a 2 year manufacturer’s warranty. More detail of what is and is not covered under warranty can be found in the user guide provided with every unit. For more information on the warranty and how to make a warranty claim, please click here

Where can I send my Polar HRM to have the batteries changed or get it repaired?

The Polar Shop does not repair or service any units. We suggest contacting the Polar Australia Service Centre for these types of services, contact details can be found here

My heart rate monitor is giving erratic readings or showing 00 on the display, what can I do?

Ensure the chest strap is run under water before every use, and that the strap is being worn firmly.

Also ensure you are following the transmitter maintenance steps found in the user guide provided with your unit. This includes disconnecting, cleaning and drying the transmitter and strap after every use.

If your transmitter has a user replaceable battery you may also want to try changing it if this hasn’t been done in the last 12 months or more, directions on how to do this are outlined in the user guide provided with your unit.

If you have a Wearlink transmitter, purchase a new wearlink elastic strap to use with your existing wearlink module.

If all of the above troubleshooting tips don’t rectify the issues, please contact the Australian Polar Service Centre for further assistance. Contact details can be found here

Can I use my Polar HRM in water?

Yes, Polar heart rate monitors are water resistant and can be worn in water environments. To maintain water resistance, do not press the buttons of the product under water.

**When measuring heart rate in water, you may experience interference for the following reasons:

• Pool water with high chlorine content, and seawater are very conductive. The electrodes of the transmitter may short-circuit, preventing ECG signals from being detected by the transmitter.

• The ECG signal strength is individual and may vary depending on the individual’s tissue composition. Problems occur more frequently when measuring heart rate in water.

• Those Polar products that use 2.4 GHz (W.I.N.D.) transmission will not measure heart rate under water.

• Jumping into water or strenuous muscle movement during competitive swimming may shift the transmitter to a location on the body where ECG signals cannot be picked up.