The Polar Shop Pty Ltd is an Authorised Australian Polar Online Retailer, and all Polar products purchased from The Polar Shop come with a 2 year Warranty against Manufacturer faults.
If you have purchased a Polar product from us (The Polar Shop Pty Ltd) and need to make a warranty claim during the gurantee period, the quickest way to have this handled is to follow the steps below.
**If you didn't purchase your Polar product from us (The Polar Shop Pty Ltd) you need to contact the retailer it was purchased from for assistance with making a warranty claim.
Making A Warranty Claim - Polar HRM
Send the unit directly to the Australian Authorised Polar Service Centre (contact details below). Please check the Polar warranty statement that appears in the product user manual/getting started guide for a list of things that are NOT covered under warranty before sending (for example: batteries and elastic straps are not covered under warranty)
Fitness Maintenance Pty Ltd
PO Box 7178
Hutt Street, Adelaide SA 5000
**We suggest making note of these contact details in case you want to follow up.
Ensure the product is securely packaged for shipping and contains the following:
- Concise details of the problem, and any troubleshooting you have tried.
- A copy of your invoice (this is your proof of purchase)
- Your contact details.
Please also mark the word 'WARRANTY' clearly on the outside of the package, alongside your name and address, for fast service.
WARRANTY - Nike / Wahoo Fitness / Withings
The Polar Shop is an authorised reseller of the Nike+ / Wahoo Fitness / Withings product ranges.
All Nike+ / Wahoo Fitness / Withings products are covered under a 12 month warranty against manufacturer faults.
*Products may need to be sent to the manufacturer to be inspected further by technicians, before a resolution can be provided.
If you need to make a warranty claim for a Nike+ / Wahoo Fitness / Withings product, please contact The Polar Shop asap at email@example.com