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Warranty & Returns

WARRANTY

The Polar Shop Pty Ltd is an Authorised Australian Polar Retailer, and all Polar products purchased from The Polar Shop come with a 2 year Warranty against Manufacturer faults. 
 
**IMPORTANT** If you didn't purchase your product from us (The Polar Shop Pty Ltd) you will need to contact the retail shop it was purchased from for any assistance with making a warranty claim**
 
Making A Warranty Claim - Faulty Polar Products
For all Warranty Claims for Polar products, contact Polar Australia directly (contact details below).
Please check the Polar warranty statement that appears in the product user manual/getting started guide for a list of things that are NOT covered under warranty before sending (for example: batteries and elastic straps are not covered under warranty)

Ensure the product is securely packaged for shipping and contains the following:

  • Concise details of the problem, and any troubleshooting you have tried.
  • A copy of your invoice from The Polar Shop (this is your proof of purchase) 
  • Your contact details.

 

Contact:

Call 02 9195 2000 and press option 1 for customer care

http://support.polar.com/au-en/support/service

Polar Electro Australia Pty Ltd, Unit 9, 141 Hartley Rd

Smeaton Grange 2657 NSW

 

Please also mark the word 'WARRANTY' clearly on the outside of the package, alongside your name and address, for fast service.

 

If you have an questions regarding returns, feel free to contact us on : admin@thepolarshop.com.au (1300 785 786)
 

 

RETURNS - Non Faulty Products

Please choose your items carefully as we do not accept items back for return if you have changed your mind once you have opened and/or started using the product.

The Polar Shop will accept goods back for return providing: Goods are in original mint sale condition (brand new)*

*This means that products must be unused and unopened in anyway, and in original sealed packaging for us to accept back for return based on a change of mind or incorrect purchase.

Any initial shipping charges are also not refunded for returns. If you have a faulty product, please see our Warranty section above for further assistance. Please contact The Polar Shop before returning any product.

 

 

GENERAL REPAIRS

The Polar Shop does not carry out any general repairs or servicing on any products that we stock.

For general repairs please contact Polar Australia who should be able to assist further.